This is the place to find the answer to all those questions that aren't answered elsewhere on this web site.

If the answer that you are looking for isn't here - then please do email us and we'll try and sort it out.

Is there Car and Disabled parking at Carnforth Station?

Yes - At the front of the Station is a pay and display car park, owned and managed by Trans Pennine Express. The Heritage Centre is not part of this company and receives no revenue from car parking receipts. There are a number of disabled parking spaces available for people displaying a blue badge. It would be helpful if Coach Parties pre-book through the Heritage Centre Manager on 01524 735165.

What is the entrance fee for the Heritage Centre?

Entrance to Carnforth Station Heritage Centre is FREE. The Station is administered by the Carnforth Station and Railway Trust Company Ltd, Registered Charity 1061179. The running costs incurred are met by rent from the commercial businesses on the Station; income from room hire; profits from the "Friends Shop" manned by volunteers, and DONATIONS. We would like every single visitor to leave a £50.00 donation - but we are realists ! We hope that you enjoy your visit and leave a little culturally richer. While you are here take the opportunity to browse in the shops, and then enjoy a cup of coffee in the pleasant atmosphere of the Refreshment Room.

Is there disabled access to the Visitor Centre?

The Heritage Centre is all on one level and is totally wheelchair accessible.

Can I book the Visitor Centre and Refreshment Room for use outside "normal" hours?

Yes - Contact the Heritage Centre Manager for further details.  Please note: although admission is free during normal opening hours, a donation per head will be requested for bookings out of hours. The money will be donated to Carnforth Station Trust and will contribute towards the upkeep of the centre.

How do we contact you?

See the contact information on the Contacts page.

When are you open?

Open daily 10am - 4pm.

I've found an error or something out of date on the website.

There are two websites for Carnforth Station. This one for the HeritageCentre, and another dealing with Carnforth Station and the Railways. If you find an error on this website, please email the webmaster and we will endeavour to correct the error as soon as possible.

I sent you an email - why hasn't it been answered?

There are a number of reasons why emails are not answered, some our fault, and some through faults outside our control. We currently receive ten times as many "spam" emails, as genuine emails. Spam email is filtered both electronically and manually. On occasion your email may be mistakenly identified as Spam and deleted. Your email IS important to us. Please ensure that your email message includes a relevant subject line such as "Friends of Carnforth Station enquiry". Blank subject lines, or subjects such as "Hi" stand a very good chance of not being read. ALL unexpected attachments are treated as being potential viruses and are quarantined. This may mean that if you send an unexpected attachment, your email may not get looked at for weeks (or perhaps even months). Please do bear in mind that the Heritage Centre is primarily manned by volunteers, and they do have holidays and other commitments.

I have a document / photograph that I think might interest you?

If you have a document, or photograph that you think might be of interest, please don't send it as an attachment to an email, without having contacted us first. If we are expecting an email from you, with an attachment, then it will get looked at very quickly.

Are Coaches and groups/parties welcome?

Coaches and groups/parties are very welcome, but advanced booking is recommended. Telephone the Heritage Centre Manager on 01524 735165.

Do you accept credit / debit cards?

Yes

Can I volunteer?

With the exception of the Heritage Centre Manager, everybody else involved with the Friends, the Shop and the Heritage Centre are volunteers. The main areas for volunteering are as shopkeepers and/or Tour Guides. Please contact the HeritageCentre Manager on 01524 735165 in the first instance, if you would like more information.